Helium has always taken two paths toward network growth. Individual Deployers have added Hotspots to homes, cafés, and small businesses, bringing coverage to locations big telco couldn’t. At the same time, professional Channel Partners have brought Helium into hotels, retail chains, schools, and municipal venues by converting Wi-Fi that already exists into Network coverage at scale.

Today, hundreds of Channel Partners are now approaching enterprise venues with a working business proposition: keep the Wi-Fi you already pay for, layer Helium Plus on top, and turn a costly monthly bill into a coverage service that pays for itself. In many cases, it even becomes a revenue stream. Meanwhile, the individual Deployers who built the foundation of the Network are still adding sites every week.

Enterprise and Individual Deployers have different support needs. For IT directors evaluating Helium across a fleet of 200 venues, an airport, or a hospital, they now have access to Premium Support, a service scaled for their network usage.

Introducing Premium Support

The new plans are designed to give Deployers and Channel Partners clearer support pathways based on deployment size, operational complexity, and response needs.

Premium Support includes four tiers:

• Free: for testing, one-off questions, and smaller deployments

• Basic: for active Deployers who need faster response times and expanded support access

• Growth: for teams managing larger deployments and tracking earnings across multiple venues

• Enterprise: for Channel Partners and large Helium Plus operators managing deployments at scale

  
  

  

Depending on the tier, Premium Support includes:

• Faster response targets

• Live chat and phone support

• Expanded onboarding assistance

• Earnings analysis support

• Deployment audits and appeals assistance

• Private Slack access

• End-customer support for Channel Partners

Premium Support customers will have access to a secure portal at plus.helium.com. This is an authenticated portal where all support tickets will be filed, and customers can see their plan details.

For larger operators, the Enterprise tier is designed to be an extension of their operational support stack, helping teams troubleshoot issues faster, reduce downtime, and support deployments across multiple venues with greater confidence.

The launch also introduces expanded Pro Services for custom deployments, integrations, audits, and complex rollout support. That includes direct access to Helium engineers for projects requiring more hands-on implementation support.

Premium Support: Powering the next phase of Network Expansion

Premium Support is designed to support the operators and partners building the next phase of the Network.

A growing number of Helium Plus deployments now come from businesses upgrading existing Wi-Fi infrastructure to improve indoor coverage and support carrier offload, without requiring entirely new network buildouts.

For Channel Partners, that creates a straightforward business proposition: improve connectivity, reduce deployment friction, and create recurring revenue opportunities from infrastructure that already exists.

See plans and pricing at helium.com/premiumsupport