Premium Support.

Scale with Confidence.

Premium support gives growing deployers unprecedented access and support to the Helium team when they need it most. Get the guidance and peace of mind you need so that your Hotspot fleet is always performing its best.

Premium Features

Includes faster SLAs and direct engineering access.

Priority SLA: 2hr response During US Hours & Private Slack.

Priority SLA
2hr response During US Hours & Private Slack.

Carrier Offload: Accelerated offload & whitelist

Carrier Offload
Accelerated offload & whitelist

Radius Support: Ongoing support for locally or cloud hosted RADIUS

Radius Support
Ongoing support for locally or cloud hosted RADIUS

Direct Access: 1-on-1 video calls & phone support.

Direct Access
1-on-1 video calls & phone support.

Earnings Analysis: Earnings optimization and custom reporting.

Earnings Analysis
Earnings optimization and custom reporting.

Much more: Learn more about Premium Support features here.

Much more
Learn more about Premium Support features here.

Who is this for?

Helium Premium Support is for Helium deployers who are looking to level up their support needs.

Free Support ends when

Helium Plus sites online more than 90 days

Helium Hotspot onboarded more than 90 days

Helium Hotspot redeployments

Still free

Prospective Venue Analysis

Initial 90-day onboarding

Pre-sales Support

Pricing

Pricing

Monthly fees based on fleet size.
Discounts available for annual commitment.

Monthly fees based on fleet size.
Discounts available for annual commitment.

Recurring Support

Select your deployment size and billing cycle

Select fleet size...
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© 2026 Nova Labs, Inc., dba Helium. All rights reserved.
English
© 2026 Nova Labs, Inc., dba Helium. All rights reserved.
English
English
© 2026 Nova Labs, Inc., dba Helium. All rights reserved.