NEW
Expert Help,
When It Matters Most.
Expert Help,
When It Matters Most.
Premium Support gives growing deployers unprecedented access to the Helium team when they need it most. Provide world-class support to your hosts, and keep your fleet running at peak performance.
Pick your Plan
For Helium Plus deployers upgrading existing Wi-Fi networks.
All new Helium Plus deployments include a 90-day free trial of the Basic plan at sign up.
For Helium Plus deployers upgrading existing Wi-Fi networks. All new Helium Plus deployments include a 90-day free trial of the Basic plan at sign up.
No credit card required. Just deploy and you're in.
No credit card required.
Just deploy and you're in.
No credit card required.
Just deploy and you're in.
Monthly
Annual
Save up to 42%
BASIC
For active deployers who need fast answers.
$29
$29
/mo
Billed $348/yr, save $252
Get started
3 tickets / month
1 business day turnaround
Intercom + Live chat (when available)
3 seats
Email-based onboarding support
Earnings analysis
Phone calls
GROWTH
MOST POPULAR
For teams scaling and tracking earnings closely.
$199
$199
/mo
Billed $2,388/yr, save $612
Unlimited tickets
6 business hour turnaround
10 seats
Earnings analysis included
30-min onboarding call per venue
Phone + Live chat
End-customer support
Get started
FREE
For trying things out and one-off questions.
$0/
$0/
mo
Start here
Get started
1 ticket / month
3 business day turnaround
Intercom only
1 seat
Earnings analysis
Live chat or calls
ENTERPRISE
For channel partners and large Helium Plus operators.
Full package
Full package
Pricing based on venue count
Inquire
Unlimited Tickets
2 business hour response time
Unlimited seats
Carrier Throttling Audits (10/mo)
Carrier Throttling Appeals (3/mo)
1hr+ onboarding calls + senior engineers
End-customer support included
Private Slack channel
FREE
For trying things out and one-off questions.
$0/
$0/
mo
Start here
Get started
1 ticket / month
3 business day turnaround
Intercom chat
1 seat
Earnings analysis
Live chat or calls
BASIC
For active deployers who need fast answers.
$29
$29
/mo
Billed $348/yr, save $252
Get started
3 tickets / month
1 business day turnaround
Intercom + Live chat (when available)
3 seats
Email-based onboarding support
Earnings analysis
Phone calls
GROWTH
MOST POPULAR
For teams scaling and tracking earnings closely.
$250
$250
/mo
Billed $2,388/yr, save $612
Unlimited tickets
6 business hour turnaround
10 seats
Phone calls + Intercom
30-min onboarding call per venue
Phone + Live chat
End-customer support
Get started
ENTERPRISE
For channel partners and large Helium Plus operators.
Full package
Full package
Pricing based on venue count
Inquire
Unlimited Tickets
2 business hour response time
Vertex appeals
Carrier Throttling Audits (10/mo)
Carrier Throttling Appeals (3/mo)
Enterprise Level onboarding support
End-customer support included
Private Slack channel
Monthly
Annual
Save up to 42%
Monthly
Annual
Save up to 42%
BASIC
For active deployers who need fast answers.
$29
$29
/mo
Billed $348/yr, save $252
Get started
3 tickets / month
1 business day turnaround
Intercom + Live chat (when available)
3 seats
Email-based onboarding support
Earnings analysis
Phone calls
GROWTH
MOST POPULAR
For teams scaling and tracking earnings closely.
$199
$199
/mo
Billed $2,388/yr, save $612
Unlimited tickets
6 business hour turnaround
10 seats
Earnings analysis included
30-min onboarding call per venue
Phone + Live chat
End-customer support
Get started
FREE
For trying things out and one-off questions.
$0/
$0/
mo
Start here
Get started
1 ticket / month
3 business day turnaround
Intercom only
1 seat
Earnings analysis
Live chat or calls
ENTERPRISE
For channel partners and large Helium Plus operators.
Full package
Full package
Pricing based on venue count
Inquire
Unlimited Tickets
2 business hour response time
Unlimited seats
Carrier Throttling Audits (10/mo)
Carrier Throttling Appeals (3/mo)
1hr+ onboarding calls + senior engineers
End-customer support included
Private Slack channel
Contact Our Team
Pro Services
Pro Services
Pro Services
For custom solutions that go beyond a support plan. Get direct access to Helium engineers for complex deployments, bespoke integrations, and projects that need real hands-on work.
For custom solutions that go beyond a support plan. Get direct access to Helium engineers for complex deployments, bespoke integrations, and projects that need real hands-on work.
Inquire
Talk to Us
Find answers to common questions about our support tiers, response times, and specialized services.
FAQ
Common Questions
Find answers to common questions about our support tiers, response times, and specialized services.
What counts as a ticket?
What's actually free vs. paid?
Can I upgrade, downgrade, or cancel anytime?
What's a Carrier Throttling audit?
What's a Carrier Throttling appeal?
Are response times guaranteed?
How is this different from the support I already get?
Got more questions? Contact our Team.
