Helium Privacy Policy

Last Revised: May 9, 2018

Privacy Policy

This Privacy Policy governs the manner in which Helium Inc. ("Helium") collect, use, maintain and disclose information collected from users (each, a "User" or "you") on the www.helium.com website and all products and services offered by Helium ("Site").

By using the Site or otherwise providing information to Helium, you agree to our Privacy Policy. If you do not agree with this policy or its terms, please do not visit or use our Site. The Helium Terms and Conditions are incorporated within the terms of this Privacy Policy. Please make sure you read and agree to them before using our Site.

Our Privacy Policy does not apply to products or services offered by other companies, individuals or business partners, or to information that you provide or that is collected by third parties using our technologies. These third parties may have their own privacy policies, which we encourage you to read before providing information to them.

This policy describes:
Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, or place an order.

Information You Give Us

We will collect the personal information that you provide us. For example, we will ask you to provide personal information such as your name, address, email address, telephone number, and credit or debit card information as part of normal business transactions. Users may provide Helium information in the following scenarios:

Information we get from your use of our website or services

When you browse or use our Site, we and our third party service providers collect information about the services you use, other websites you've visited and personal preferences. We also may collect your personal location while using our Site. This information includes: device-specific information (such as your operating system, mobile phone network, mobile device ID, and other device-specific unique device identifiers such as your computer's internet protocol (IP) address), user information, specific geographical location and browsing and interaction habits. Our Site may use "cookies" or similar technologies to enhance User experience. A cookie is a small file placed on your device or computer. It may be possible to refuse to accept cookies by activating the appropriate setting on your browser or mobile device. However, if you select this setting, you may be unable to access certain parts of our Site. We use these technologies to collect and store information about you when you interact with services or products that we offer.

How we use and share collected information

Helium collects information to provide our services to you in the performance of a contract with you, or for our legitimate interests in better understanding our customer’s interactions and to create better products and services. We also share personal information we collect from the site to third parties that assist us in supporting us in providing our services, in understanding how you use our Site, and to provide advertising to us and on our behalf. These third parties are obligated to protect the information they process on our behalf in accordance with our policies and applicable law, and include: FullStory, Intercom, as well as the Google Analytics Advertising Feature. Specifically, Helium collects and uses Users' personal information for the following purposes:

We retain the information we collect for as long as we needed for the above mentioned legitimate business purposes.

Your Cookie Preferences and Do Not Track Signals
Your Rights: Accessing, Updating or Deleting your personal information

You may log in to Helium to review and update your registration information. You may also delete your account at any time. Most data requests on your registration page will be updated automatically. Otherwise, we will make commercially reasonable efforts to provide you with reasonable access to your personal or other account information we maintain within 30 days of your access request. If we cannot honor your request within 30 days, we will let you know and provide you with an explanation. As specified above, you also have the right to opt-out of the use of cookies for marketing purposes by selecting your preferences through the Ad Settings or NAI opt-out pages at the links above.

Also, California law permits Users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to the contact information below with "California Shine the Light Privacy Request" in the subject line and your full name, email address, postal address and specific services you have used in the body of your email.

How we protect your information

We adopt data collection, storage and processing technical and organizational measures to secure and protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

While we use security measures to protect sensitive and personal information transmitted online, please be aware that no security measures are perfect or impenetrable.

Children's information

Our Site is not directed to children under the age of 13, and our Terms and Conditions prohibit children under 13 from using our Site. We do not knowingly collect any information from children under 13.

Changes to this privacy policy

Helium has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

U.S. Website

Helium operates in the United States of America, under U.S. law. Any information you choose to send to this Site or Helium will be transferred to Helium in the U.S., and its service providers, subject to the laws of the United States. Some jurisdictions, such as the European Union, do not consider the U.S. legal system to offer protections that are "adequate" in their judgment. If you do not wish your information to subject to U.S. law, please do not send it to Helium.

Helium does not intend to offer its product or Services in any jurisdiction where the offering of such products or Services would be contrary to applicable local law, and any such offer of products or Services is void if illegal under applicable law.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Policy and our Terms and Conditions. If you do not agree to the Privacy Policy or our Terms and Conditions, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions or concerns about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact our privacy and data protection office us at:

Helium
1663 Mission Street, Suite 250
San Francisco
CA 94103
dpo@helium.com

We welcome your questions, comments, and feedback, and will take steps to respond to you as soon as reasonably possible. If you have an unresolved privacy or personal information collection, use , or disclosure concern that we have not satisfactorily addressed, you also have the right to contact and lodge a complaint with a data protection supervisory authority.

Last Revised:

05/09/2018