Business > Human Resources What ever happened to customer service?

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I'd like to tackle this subject from the perspective of a retailer. For many years, I have been selling to the public, in both mom and pop and regional chain stores. here's what I know, and here's what has caused the death of service.From a shopper's perspective, it probably seems that it is the fault of the retailer. We hire... More..

Politics, News & Issues > US News Latest campus shootings: Are violent TV, movies and video games to blame?

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I think the answer is no.I spend a lot of time in the world interacting with people ( my job requires it), and have watched a particular trait emerging among the last two generations, and one must assume that it's a trait that has been emerging for generations before my time. Each new generation, it seems, is being raised wit... More..

Business > Sales Explaining sales techniques

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As far as I can tell, salespeople fall into two distinct categories. At least in the area of overall behavior. Each group has something to learn from the other, but they rarely do. As I used to say, there are always two sides to the same coin, but we rarely turn the coin over, and if we do, we are often surprised by what we s... More..

Business > Sales Top ways to become an effective salesperson

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THE CLOSE (asking for the sale)It is important to ask for the sale, I guess. I can't tell you how many times I have been ready to walk out of a store because the salesperson is just too timid to ask me if I want to buy. Often, it's a revelation to me. He or she will say, "May I just wrap that up for you?" and it will dawn on ... More..

Business > Entrepreneurial Spirit What businesses can learn from the history of basketball

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James Naismith invented basketball.Not hoopball, basketball. You'll notice there's really no basket in basketball, but there once was.In 1892, when Mr. Naismith nailed a peach basket to the wall of a gym floor in his local YMCA, basketball was born.How can this be interesting to a sales or management group of any sort? Well, ... More..

Jeff Mccandless

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1. Explaining sales techniques
2. What ever happened to customer service?
3. Top ways to become an effective salesperson
4. Latest campus shootings: Are violent TV, movies and video games to blame?
5. What businesses can learn from the history of basketball

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