: About Me

I live in London and work as a consultant, mainly in customer service and contact centres. I have worked in both the public and private sector.

I like reading about business, politics and sport.

I love soccer and travel 600-miles most weeks to see my team, Sunderland. I also play cricket in the Summer months. This year I scored my first ever 100. About time, I suppose.

My passion is ...

Customer Service

I know too much about ...

Contact Centres

My parents always told me ...

Take your time and think things through

My childhood ambition ...

To be a train driver

My favorite memory ...

First trip to London

Why I write ...

I like researching new subjects

What I am reading/watching/listening to ...

Thomas Hardy - no relative

My first job ...

Gardener

My best moment ...

Scoring a 100 at cricket

My inspiration ...

Tom Peters

Business > Staffing Issues Ways to reduce staff turnover

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Having a stable workforce with low staff turnover can bring major benefits to any organization. The benefits include having a workforce with high degrees of experience and knowledge of their roles, increased teamwork and morale. Many of the costs incurred by organizations with high staff turnover are minimised; including the costs of recruiting and training new staff. As a result, having low staff turnover is often seen as a key goal for many organizations and time is set aside by senior executives to develop strategies to reduce staff attrition. The level of staff turnover, in s...

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Writing:

• Marketplace Approved Writer
• Helium Charter Member