Susan Durbin Panker About Me Page at Helium

My passion is ...

life; living it to the fullest and writing about it

My parents always told me ...

I could do anything if I put my mind to it

My childhood ambition ...

to be a writer

My favorite memory ...

too many to list

Why I write ...

because it's who I am

What I am reading/watching/listening to ...

Deepak Chopra; Napolean Hill; Norman Vincent Peale; Wayne Dyer; Nelson DeMille; Iris Johansen; too many to list

My first job ...

advertising

My best moment ...

the present

My inspiration ...

is each day is a new beginning

Business > Marketing Tips on how to keep a loyal customer base: 5 of 5

It starts by face to face personal relationship building. It starts by knowing how your customers think. Asking questions and listening to them will enable you to understand how they feel when they are purchasing a service or product from you. Today's customer is savvier and will be able to detect insincerity the moment it leaves your lips. No one likes a phony. They will hear it in your voice. They will see it in your body language. They will listen to their "6th sense" or gut instinct. This is emotion. If you want to build a strong, loyal customer base and keep it you must tap into their...
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