: About Me

Experienced supervisor with 14 years of experience in the contact center industry.

Performed various functions in the call center industry to include; call monitoring, resolution desk functions, training, work force management and supervisory functions.

Experienced with both sales and customer service calls.

Proficient with Microsoft Office Applications as well as many other software packages.

Retired United States Air Force  Signals intelligence analyst and reporter.

My passion is ...

Travel

I know too much about ...

Political Science

My parents always told me ...

Whenever someone offers to help, watch your wallet.

My childhood ambition ...

Become a Lawyer

My favorite memory ...

My time in the United Kingom

Why I write ...

It keeps my brain active

What I am reading/watching/listening to ...

Hayak's The Road to Serfdom

My first job ...

Candy maker

Business > Staffing Issues Management tips: How to manage people

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Whenever I am asked for advice on how to manage people, my singular first advice is to change that way of thinking. It is not uncommon to be asked this. It is simply the wrong question. The simple reason that this is the wrong question is that one manages things one does not manage people. People require leadership rather than management. It would be considerably easier if people could in fact be managed in the way one manages the paper clip supply or the number of seats at the next meeting, it just isn't so. People require much more effort because they will be required to make decisions. ...

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