Articles written by Skyler Wolf Jones

What is Helium

About me - Skyler Wolf Jones

First and foremost I am a family man. I have a beautiful and loving wife and little boy. My brothers are my best friends and my parents are great. I am extremely lucky. For me, life is about experiences and truly living to the fullest. I am an adventurer and

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Creative Writing > Poetry Poetry: Then & now: 4 of 47
Wanting to Become MeImagine my inner walls crumbling,Dreaming the impossible,Unrefined thinking like a child's world,I am already great,And my greatest wish is to become me.I'm infected with reality,Or at least its image,And though I don't care for its false hope,I'm struggling to break its bind,For it happens daily.I've been... More..
Business > Customer Management The principles of good customer service training: 1 of 10
A Three Part Approach to Better Customer Service on the PhonePart1: Finishing Phone Calls TogetherHave you ever ended a phone call and realized that the information you received wasn't even part of the question you had? Customers may also experience this same feeling. Let's fix this broken link and start ending your phone cal... More..
Creative Writing > Poetry Poetry: Fishing: 6 of 35
A six hour drive to be outdoors, the peaceful sounds of nature,Sleeping in an old converted school house,The night is dark, and I sleep in the quiet escape.Morning brings the chilled air blowing off the lake,Numbing my fingers as I fish the river's edge,Another trout flails in the air caught by my line.A hawk circles to see m... More..
Business > Human Resources Tips for employee orientation: 4 of 16
New Hire "Bore"ientationWhy do human resources, management, and team leads go through a great interviewing process to select top candidates only to kill them with boredom on their first day of work losing all momentum? Perhaps, my long question doesn't have an exact answer; however, I think it does. By changing your verbiage ... More..
Business > Sales Ways to effectively reduce customer dissatisfaction: 2 of 7
In order to best assist in working out customer dissatisfaction, leaders must understand what dissatisfaction looks like.Often time dissatisfaction can be doing the minimum of what is asked and from a leader looking in from the outside it can be somewhat difficult to address because your team did nothing wrong. Let's take a l... More..
Creative Writing > Poetry Poetry: Broken love: 90 of 277
In Memory of an Endless SeaYour side, by each night you come to sleep, waiting to reach my arms,And all your troubles set free, to the comfort of my love,In the depth of our surrounding, your love is deep,With a gentle kiss, our eyes do close,In this memory, it must be a dream,For I can't remember the last time, a girl carved... More..
Business > Human Resources The basics and benefits of mentoring: 6 of 15
Somehow mentoring has turned into a large corporate agenda and companies are spending good quantities of time to set up a Mentoring Program that rarely sees life. Mentoring is not a complicated system that needs to be put into place. In fact, it is just opposite. Mentoring is this simple; one person has a skill that another p... More..
Creative Writing > Humor Humor: The joys of air travel: 19 of 45
I was at the airport the other day and a guy comes over the intercom system speaking: "Would the person who picked up the wrong luggage and placed it in your vehicle report to the security desk immediately." I instantly thought two things, either one, each person in their vehicle outside has access to the intercom system, or ... More..
Creative Writing > Poetry Poetry: Facing life: 74 of 158
How many dreams have shattered in the relentless hold of work,How many nice people slowly, become the modern jerk,And they dare to call it customer service,When it is the server serving time,We do this till we can retire, no longer in our prime.Why do we make such sacrifices for possessions we don't need,Have we lost our soul... More..
Jobs & Careers > Resumes & Cover Letters How to write a resume when you only have bad previous experience: 4 of 8
Stop immediately with the thinking that your past experiences are bad. Experience isn't good or bad, it doesn't have a personality, nor does it have an opinion. Experience is just that, what took place. Employers aren't searching for candidates by "negative" experiences; they are looking for qualities that can translate into ... More..