Articles written by Leslie Ungar

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About me - Leslie Ungar

A communication expert, Leslie ignites clients and audiences to believe in the singular conviction that they are their own best solution. She creates a personalized strategy to electrify the journey to performance potential through developing new communication

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Creative Writing > Essays Essays: Overcoming challenges: 2 of 39

7 Steps to Face Down Your ChallengesI call Missy my wonder dog.The call came out of nowhere. At 9 am on October 10, my Missy, a rescue blonde cocker spaniel, lost the use of her back legs. Overnight she went from Michael Jordan athleticism to a paraplegic. We had 24 hours to decide if surgery was a viable option.Missy is the ... More..
Business > Business News & Issues Dealing with the economic bailout aftershocks: 1 of 4

As students start back to school, and young people go into the workplace, they are entering a post bail out world. For some students, who set their sights on Wall Street, literally or figuratively, you may feel as though curfew came just as you were getting ready to join the party. The following are lessons I have observe... More..
Business > Customer Management How to deliver great customer service: 5 of 19

From Italy With Love: Lessons Learned in Customer Delight Recently we went to Italy on a trip of a lifetime. Italy remains beautiful, rich in history, delicious from the gelato to the pasta, and a shopping mecca. This was an organized trip for three couples where all we had to do was show up at the airport. Our little group ... More..
Jobs & Careers > Job Search (Other) Job search: Steps to get the job you want: 1 of 3

Change the Outcome of Your Job SearchFive Steps for Executive Level Warriors The thank you note came in the weekend mail. The handwritten cursive conveyed the message that this was not a bill. Once opened, the thank you note began, as a result of our meeting, I have gotten my hair cut, a make-over, researched acrylic nails, p... More..
Jobs & Careers > Getting Ahead Business presentation tips: 8 of 18

In your daily professional life, who is wearing a mask?Venice has the most incredible ones. Perhaps in the world.I'm not talking about their canals or the pigeons at St. Mark's Square.Venice has the most ornate, original, innovative, and beautiful VenetianCarnival masks you will find.If you look back throughout the city's his... More..
Business > Marketing The principles of marketing: 26 of 48

How to Meet Marketing's Moment of Fear 5 Steps to Answer the World's Most Dreaded QuestionYou can prolong it, you can protract the process, and you may profusely delay your answer. Or you can be proactive and learn how to answer the question in a way that moves you forward.It is often referred to as Marketing's Moment of Trut... More..
Relationships & Family > Communication Skills How to improve your communication skills: 32 of 58

I have studied Martin Luther King's I have a Dream Speech. I have listened to FDR's Fireside Chats, Winston Churchill's nightly radio talks to the UK during the London Blitz, and I have read the Gettysburg Address. Colin Powell's interview topped them all because I was able tosee it as it unfolded rather than on old footage.T... More..
Sports & Recreation > NBA NBA team profile: Cleveland Cavaliers: 4 of 6

When Design Impacts Performance, Performance Returns the FavorYou could call it the Feng Shui of the NBA.A 50,000 square foot building where glass, wood, technology,and a holistic approach to professional basketball all live under one roof.Or you could call it the Cleveland Clinic Courts,the practice facility for LeBron and t... More..
Politics, News & Issues > Presidential Elections 2008 Choosing the 2008 Presidential candidate: 55 of 70
Congratulations to all of us! We made it through the longest PresidentialPrimary season in history! Finally, after months of politics and pundits we have arrived at not only a New Year, we have arrived at the dawn of the Presidential Primary season.Prior to the Bush-Gore race, the taller candidate had lost only twice in histo... More..
Business > Customer Management Business demeanor: How to be customer-service friendly: 5 of 6

Do You Create Customer Delight? Donald Trump, move over. There is another high voltage marketer in the Big Apple. Dateline has featured him, and the New York Times has written about him. His name is Michael Shvo. His salespeople are on duty 24/5. They show real estate property 24 hours a day, 5 days a week. Would be clien... More..