A communication expert, Leslie ignites clients and audiences to believe in the singular conviction that they are their own best solution. She creates a personalized strategy to electrify the journey to performance potential through developing new communication patterns and implementing methods that make things happen and help executives, business owners, leaders, and sales teams prosper.

As president of Electric Impulse Communications, Inc., she helps individuals and corporations supercharge their leadership performance. She can help you identify your competitive edge to improve individual and company performance. Her clients see her as someone to "think with." Her goal for you is to always, always, always speak with the clarity, confidence, and conviction to move your agenda forward.

"Nobody can do it better or makes YOU better than Leslie Ungar," says Lynda Hirsch, nationally syndicated columnist and TV guest.

Ungar hosts a monthly Time/Warner television show called Civic Forum. This show and her work within the corporate world provide access to executives and how they think. She writes a monthly column for the Florida based magazine Affluent, and is often interviewed and quoted frequently in regional and national media. Leslie always has an opinion on current events in the business, sports, and political worlds because she sees all issues through the lens of communication.

Now a member of the National Speaker's Association, her interest in the role of communication began in the sixth grade. She wrote a play about the role that the lack of communication played in Custer's Last Stand, and her best friend played the role of Custer's horse!

As you listen to and study with Leslie you will hear about how excelling in the horse show ring is similar to excelling in your own area of expertise: first place is always first place. She was a nationally ranked equestrian in the Top Three in her field.

Embedded with the belief that words can change your world, as a graduate student she wrote every Presidential hopeful about how they could improve their image as a candidate. Ungar serves as adjunct faculty at The University of Akron. Her undergraduate and Master's Degree are both in Communication and Rhetoric. Her dad still wants to know what rhetoric is!

Business > Customer Management Business demeanor: How to be customer-service friendly

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Do You Create Customer Delight?
Donald Trump, move over. There is another high voltage marketer in the Big Apple. Dateline has featured him, and the New York Times has written about him. His name is Michael Shvo. His salespeople are on duty 24/5. They show real estate property 24 hours a day, 5 days a week. Would be clients may work day shifts, or fly in from Europe during midnight to 6 am. The conversion rate, the chance of turning a customer into a buyer, is higher in the middle of the night Shvo claims. The more unlikely the hour, the more likely they are to purchase.
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