Business > Human Resources What ever happened to customer service?

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As a call center manager in charge of the customer experience, I have explored both sides of this question. I have heard customers ask " what every happened to customer service, and I have heard customer service agents ask " what is wrong with these customers?"It is my belief that both questions are a result of the changing a... More..

Business > Business Strategy What to do when the future of your business is unclear

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I am currently employed in the beleaguered automotive industry. Worse yet, I am working in and own a home in the Detroit metropolitan area. There is not one family in this region that has been affected by the massive layoffs and downsizing that have recently grabbed national headlines. To say that people are panicking is an u... More..

Machelle Williams

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