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Business > Customer Management Business demeanor: How to be customer-service friendly

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Good customer service begins with one simple phrase: treat others as you want to be treated. With this concept you've heard from childhood in mind, wowing the customer becomes a joy, not a chore. Smile and say hello - As simple as it may seem, a smile and friendly greeting can go a long way with someone. Picture this situation: a couple is returning a gift from their wedding and it's the fourth store they've gone to today. As they approach the desk, the couple hears the customer service representative complain about her day with a co-worker, then turn to the customers and ask with a frown,...

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