Business > Human Resources What ever happened to customer service?

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I remember when I was a little girl and I would go to the grocery store or the bank with my mother. There was a friendly, smiling face behind every counter. They would say "Good morning Mrs. Leigh, how are you today?" They would make small talk and as we would leave they would say things like "Thanks for your business, we hop... More..

Personal Finance > Mortgages & Home Loans Problems in the mortgage industry

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I think we've all heard about the crisis in the housing market, pretty much every time we turn on the news. To date, some 200 mortgage lenders have gone out of business. The demand on the secondary market is changing so rapidly, those lenders who fund loans on warehouse lines end up not being able to sell them. So they are st... More..

Jennifer Leigh

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1. What ever happened to customer service?
2. Problems in the mortgage industry

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