No bio available

Business > Customer Management Business etiquette: How to be customer-service friendly

10 of 40

In the everyday bustle of business, it's easy for people to lost sight of putting the customer first and even easier when that customer is unhappy about a situation involving your company. When that happens, here are ten steps for you to follow to help turn a dissatisfied customer into one that will return to do business with you in the future.

1) Listen to the customer. The customer wants to know that he or she has been allowed to tell their entire story to a sympathetic listener. There will always be chronic complainers, but for the most part people do not like to complain and go out...

More..

Writing: