Articles written by Kathy Lowther

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Business > Human Resources What ever happened to customer service?: 3 of 58

How many times have you needed to be helped in a store only to find there was nobody around to help you? When you finally found a salesperson, were you discouraged to see several people waiting for them? How many times has a salesperson answered your question with the following statement? "I don't know." How many times have ...
Creative Writing > Reflections Reflections: Imagining a world without mentors: 1 of 3

Sheila watched wide eyed as her second grade teacher bit the eraser off of one of our fellow student's pencils. "You will NOT erase!" As she marched down the aisles, pointing her finger at us we struggled to breathe in this swelteringly hot air in our Baltimore classroom. Our classrooms did not have central air back then and...
Relationships & Family > Coping with Divorce Easiest ways to get over your ex: 5 of 12

You've just been dumped. You realize IT'S OVER BABY now what? OK I admit it there were times that I wanted to crawl back into bed and pull the covers up over my head. OK I'll even admit that I did that a couple of times. There were even times that I didn't get out of my garden tub because it was just easier to cry in there. ...
Relationships & Family > Communication Skills Communicating across cultures: 13 of 21

"What is this ANT TI QUEEZE signs I keep seeing?" My new husband asked me this question in his broken English as we took our first real vacation by car since tying the knot a year earlier. Hmmmm ANTIQUEEZE I pondered "See" he said as he pointed to a sign at the edge of the road. "OH ANTIQUES," I said grinning as I explained ...
Business > Office What not to do at the company Christmas party: 12 of 19

"OH NO did she just fall head first into the table?" I was 19 when I heard my boss turn to one of my coworkers and utter those fatal words. That was the beginning of my initiation into some strict protocol involving "office parties" or "partying" in general with your coworkers. My mother had previously worked for this compan...
Relationships & Family > Domestic Violence & Abuse What are the lasting effects of domestic violence on adult children: 14 of 17

Scars I have three. No, they aren't the physical kind. I suppose it might be easier if I had been injured physically because perhaps that would have healed. These scars have never healed. I have five very important memories. The first is the sound of a pounding fist on the kitchen table as my stepfather screamed at my mother...
Jobs & Careers > Getting Ahead Career advice: Learning to trust your instincts in decision making: 5 of 6

Has trusting your instincts ever saved your life? How does a mother instinctively know that her child needs something or is in danger? Do left-handed people feel more instinctively than right-handed people do? The mysteries of the brain are still wide and many. As scientists keep exploring this area the differences between i...
Business > Human Resources Constructive feedback: From a manager's viewpoint: 3 of 3

"If they try to fire me, I'm filing a lawsuit." Have you heard these words before? I've seen quite a few managers (and employees) get burned in my 30-year career by failing to provide constructive criticism in the right way. Providing feedback should be a win-win situation that helps the employee, the manager and the company...