Articles written by Janice Heath

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About me - Janice Heath

I'm a Consultant in Human Resources, specialising in recruitment services and training. I have spent a lot of time recently in career coaching both of individuals and groups. I'm also an aspiring webmaster. Travel is one of my favourite activities along with

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Business > Customer Management How to improve customer service: 1 of 8

Good customer service consists of sourcing and providing the best possible product or service to meet the customer's needs. It also involves the delivery of the product or service in an efficient, timely and professional manner and the provision of any after sales service which may be appropriate in the particular situ...
Business > Customer Management Tips for strong customer service practices: 1 of 8

Providing such strong customer service that your customers never even dream of shopping anywhere else for their goods and services should be the goal of all clever organizations. Given that many companies sacrifice good customer service for the sake of their internal processes, or to cut costs, there are great opportun...
Business > Human Resources How to be a good employee: 1 of 6

Just as all employers are different, the idea of what makes a good employee may vary according to the particular industry and job. There are some characteristics however that distinguish a good employee from a poor one, regardless of the role they are undertaking. The primary one is attitude. Employers often comm...
Religion & Spirituality > Setting Life Goals Expanding your imagination to achieve your goals: 2 of 11

Having set some inspiring life goals for yourself you now need to consider the ways in which you can make them happen. There is always more than one pathway to your destination. Expanding your imagination to include avenues you may not have previously thought of can help you achieve your goals more quickly and with less effo...
Business > Staffing Issues How to hire employees who are a good fit: 1 of 5

Businesses often focus on the skills and qualifications of potential employees, but do not always question whether the employee will be a good fit for their organization. When choosing an employee it is of course essential to select a candidate who possesses the required skills. Some consideration however should also be give...
Jobs & Careers > Professionalism Tips for socializing at work functions: 1 of 5

Work functions are occasions that some people view with anticipation and others with dread. You may interact with your colleagues on a daily basis however social occasions are a different thing altogether and not everyone is comfortable with the change in focus. While a work function is meant to be social it is w...
Business > Entrepreneurship How to start a home cleaning business: 1 of 4

If you’re looking for a business that is easy and quick to start and requires minimal financial outlay and equipment, then a home cleaning business could well be the answer. Most people possess at least some cleaning products and equipment already. Marketing of the business can be done at little or no cost....
Business > Customer Management 5 ideas for building customer relationships: 1 of 4

Building relationships with customers is the most important activity a business can conduct. This should be high on the agenda of any company seeking to improve its sales and minimize customer complaints. With a good relationship in place between a business and its customers, word of mouth recommendations i...
Travel > Travel Planning & Advice Tips for making travel easier: 1 of 4

Travel can be great fun however it can also involve problems and inconvenience. Some problems are relatively minor such as delayed transport and lost luggage. Some are major such as volcano eruptions which prevent air travel for days. While there are always events that are beyond your control, there are some thin...
Jobs & Careers > Jobs & Careers (Other) How to network during a job search: 1 of 4

Have you ever employed someone to provide a service for you based on the recommendation of someone you knew? In this situation you probably felt assured that the service provided would be timely and of good quality because the person who recommended the service had a good experience. If you were aware of a j...