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I do not believe that the leader should take the blame for staff errors. What one staff member did on his own does not reflect the intention of the boss who is the so called leader. However, with this said, I do believe the leader must take responsibility for the error, which I believe to be different from blame.
More often than not, the leader had the best intentions when teaching the staff, and ensured that the protocol was drilled into the employee. However, just because one employee makes an error by not following the protocol that was clearly delivered by the leader is no reason to ...
More..Kelly Austrone
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