: About Me

My passion is ...

Tennis, what else is there? :o)

I know too much about ...

Movie scripts

My parents always told me ...

To be accepting of others

My childhood ambition ...

To become a sleuth

My favorite memory ...

Partying....with my mom..

Why I write ...

Writing is therapeutic for me-it releases stress

What I am reading/watching/listening to ...

An old movie about a bunch of teens at camp and I cannot locate the remote!

My first job ...

I was a Sandwich Artist"!

My best moment ...

Um...

My inspiration ...

My husband

Business > Customer Management Ten tips to good customer service

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Customer Service 101 Tip #1 - Before you enter this field of work, ask yourself, "Is customer service really for me?" Great customer service takes patience, understanding, empathy, a high level of professionalism, etc. Tip #2 - When accepting calls, try not to have the customer repeat themselves. Take notes and jot down pertinent information, if necessary. Be attentive and responsive and avoid dead silence. Prevent customers from having to say, "Are you still there?" Allow customers to speak without interruption. When assisting the general public, give eye contact and service with a smile....

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