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Jobs & Careers > Career Path & Goals How to be a better information technology technician

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One thing that I've noticed in my 10 years of being an IT professional is that you can always tell a good technician from a bad one. I'm not saying that bad techs are bad people, however there's certainly a noticeable difference. What's more important is that if it's noticeable by other technicians, then it's only a matter o...

Computers & Technology > Computers & Technology (Other) Improve your technical support skills by taking advantage of customer service lessons

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Years ago, while I was working as a Desktop Support Technician, my team was instructed to take a "Customer Service" class as a requirement for the position. What was H.R. thinking? Was this a joke? I'm a tech, not customer service. I was about to learn lessons that would stay with me the rest of my career. Tactics, practices...

Computers & Technology > Computer Buying Tips What to know when choosing the right computer brand for you

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Help I need a new computer. What should I get? How many times do you hear this question? For the family or neighborhood "computer person" this becomes quite the regular occurrence. What should I get? How much should I pay? Do I need all those options? Its very easy to just rattle off a bunch of quick response answers, but ar...

Computers & Technology > TV What you need to know when getting Verizon FiOS

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If you're lucky enough to have seen the Verizon trucks around your town and have wondered what they're working on, you're probably in luck. Chances are that they're prepping to deliver FiOS: they're new Fiber Optic Well it's here and it's pretty fast. The Background When I was in New York I had been spoiled with a cable mode...

Dave Levinter

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Member since: July 2007

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Articles Written: 4

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1. What you need to know when getting Verizon FiOS
2. What to know when choosing the right computer brand for you
3. Improve your technical support skills by taking advantage of customer service lessons
4. How to be a better information technology technician

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