About me - Impetuous
Customer Service is Dead in America. After spending most of my career striving for customer satisfaction in multiple high tech companies as everything from a call center rep to the guy running a service business with hundreds of people and hundreds of millions
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RSS Feed- Business > General Management Restaurant Management: Tips for improving wait staff productivity
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Shorten their walk and time spent going to and from the point of sale terminal. This is the key to making the wait staff more productive. They are not with customers and they are getting tired when they have to walk a long way and spend a lot of time entering data at the point of sale terminal. Customers love wait staff that ... More..
- Business > Customer Management Customer service complaints: How to be heard
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Customer Circus!That is what we call it in the business. When you deliver customer service for a living you get to see what a three ring circus really looks like from the inside. After spending a dozen years working and managing in technical support for high tech firms, I can tell you that there is a right way and a wrong way... More..
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