Customer Service is Dead in America. After spending most of my career striving for customer satisfaction in multiple high tech companies as everything from a call center rep to the guy running a service business with hundreds of people and hundreds of millions of dollars, all I want is to bring light to the plight of customers receiving bad service! We must demand better and I will not rest until we, the customers, shame corporations into providing great service to us.

Please join me in taming the clowns!

Impetuous - Ringmaster of the Customer Circus.

(AKA William Platt, former EVP, VP, Director and leader at multiple large technical companies including Sun, Dell and Wyse.)

My passion is ...

Great Customer Service

I know too much about ...

The tricks companies use to avoid providing service

My parents always told me ...

Take out the trash

My childhood ambition ...

Play forward for the Boston Celtics

My favorite memory ...

Yesterday

Why I write ...

Because you want me to

What I am reading/watching/listening to ...

Linkin Park, Gym Class Heroes, The Story Factor, The Quiet Man

My first job ...

Golf Caddy

My best moment ...

Hugging my wife and kids

My inspiration ...

A rocking chair

Business > General Management Advice for restaurant managers: tips for improving wait staff productivity

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Shorten their walk and time spent going to and from the point of sale terminal. This is the key to making the wait staff more productive. They are not with customers and they are getting tired when they have to walk a long way and spend a lot of time entering data at the point of sale terminal.

Customers love wait staff that are attentive to them. That makes for a great customer service experience. Productivity of wait staff is built up over time by retaining them and valuing this customer service experience for the customer. Wait staff that do not have to walk as far during a shi...

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