: About Me

Customer Service is Dead in America. After spending most of my career striving for customer satisfaction in multiple high tech companies as everything from a call center rep to the guy running a service business with hundreds of people and hundreds of millions of dollars, all I want is to bring light to the plight of customers receiving bad service! We must demand better and I will not rest until we, the customers, shame corporations into providing great service to us.

Please join me in taming the clowns!

Impetuous - Ringmaster of the Customer Circus.

(AKA William Platt, former EVP, VP, Director and leader at multiple large technical companies including Sun, Dell and Wyse.)

My passion is ...

Great Customer Service

I know too much about ...

The tricks companies use to avoid providing service

My parents always told me ...

Take out the trash

My childhood ambition ...

Play forward for the Boston Celtics

My favorite memory ...

Yesterday

Why I write ...

Because you want me to

What I am reading/watching/listening to ...

Linkin Park, Gym Class Heroes, The Story Factor, The Quiet Man

My first job ...

Golf Caddy

My best moment ...

Hugging my wife and kids

My inspiration ...

A rocking chair

• Helium Charter Member