: About Me

Calls to the helpdesk are always frustrating to the user. It has to be - otherwise, they would not have called. Yet many of those answer the phones have forgotten that this is the customer service business, and the focus must be on the service and on the customer, not just on the customer's computer. In light of that lack of support, here are a number of tips for those who may step into the software technical support field. Tips for users and support staff to solve the problem: 1. Close the application and try again. 2. If this doesn't solve the problem, log off, then log back in and try a...