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About me - Bruce Pilgrim

I've been making my living as a writer since I got out of college. Over the years, I've worked in journalism, PR, advertising, marketing and corporate communications.

I recently self-published a book about managing a freelance writing business, called "Talking

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Creative Writing > Humor Humor: Pets at work
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My business is very small, I have no employees aside from myself, unless you count my cats. They have all been appointed vice presidents because they contribute as much as actual VPs in large companies. Our company motto is "I think I'll go lie down." Recently, we added another VP/cat. I handled her orientation. She slept th... More..

Business > Customer Management Customer service myths
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Providing excellent customer service is crucial to the survival of any business, but this is especially true for a small business. If doing business with you is deemed a good experience by your customers, you'll be fine your customers will come back for more and tell other people about you. However, providing good customer s... More..

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