About me - Chuck Dennis
Charles Dennis brings over twenty years of customer service and business management experience to client engagements. He focuses on service strategy, as well as assessment, training, implementation, and coaching around service practices. He specializes in
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RSS Feed- Business > Sales Best techniques to create customer satisfaction
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Standards of Service: the sum of all the little details and interactions between a business and its customers. Every business has them. They all sound great, too. In fact, if you listened to all of the mission statements pertaining to serving the customer that echo throughout the halls of commerce, you'd think you were on som... More..
- Business > Sales How to handle the dissatisfied customer
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YOUR FRIEND, THE ANGRY CUSTOMERFear not the angry customer. He is not the enemy! Quite to the contrary, he is possibly one of the best friends your business has!Every business has had to deal with angry customers. Even the best-trained, most conscientious customer-centric businesses have occasional lapses where they do not me... More..
- Business > Sales Getting down to the serious business of selling
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Typically, when companies roll out new products or services, the main focus is external - that is, on the customer. This makes a certain amount of sense, since the customer is where your revenue comes from. But have you sufficiently sold this product or service internally? Are the people in your company as excited about this ... More..
Chuck Dennis
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- Getting down to the serious business of selling
- Best techniques to create customer satisfaction
- How to handle the dissatisfied customer
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