No bio available

Business > General Management Essential business process management tools

3 of 3

Business process management (BPM) looks at every activity, inside and outside the company, as
transactions, handoffs, tests and services, to help business attune offerings to a customer's
values and needs. Once those are identified, modeling, monitoring and optimization can occur.
Customer expectations are managed, complaints minimized, relationships become more harmonious.

The related field of business performance management applies performance metrics to this work,
so business performance managers (often a Chief Operations Officer) with the authority to tune
internal reporting r...

More..