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Business > Human Resources What ever happened to customer service?: 12 of 58

Statistics reveal that if someone has a bad experience with a business, they tell 7 people. For a good experience, they will only tell 1. Why don't businesses realize the damage of bad customer service? It is almost as if customer service is separate from the business itself, and a lot of businesses adopt a "Some businesses pride themselves on customer service, we excel in other areas" mentality. I don't understand why that is so prevalent. Sure, a business can become a good, big and profitable business even if it has customer service. In fact, it seems that the norm is for businesses to g...
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