The pros and cons of working in a call center 18 Articles

by Carolyn McFann

Working in a call center can be a good way to make money, if you find the right company to work for. There are many reputable places that are ethical and upstanding, but there are many others who may use unfair tactics to ...read more

by Sherrie Taylor

Working for a call center is a very good way to start at the bottom of a company and learn the details of what the job requires. You learn about the product or service the company offers and how it is sold to the customer....read more

by Kohana Tani

I'm no fan of call centers, but despite all the cons associated with call centers there are some pros. Wages: For being on the lower end of the totem pole, the wages can be decent depending on the company and the job. ...read more

by Thirbhuvaan Lajabathi

I was a call center employee myself at one point of time. Pro's If this is your first job, its a good place to learn about the way things really work besides the distorted world on TV. You get to learn things that you...read more

by Chenault De Salis

The pros of working in a call center are few. As I spent a few months of my life as a telemarketer, I know this. You normally can wear casual clothes, no uniform is required. Call center work is physically easy. The hours ...read more

by C Philip

I have worked only in American call centers. I expect overseas call center employees have had some different experiences, but I feel like I can give a good generalization as so many American companies are putting their ca...read more

by Rex Trulove

The pros and cons can vary widely depending on the product, the company that produces the product, the company that owns the call center, and the people and management in the call center. The call center I worked at s...read more

by Miss Charise

Let me just start off by saying that if you never worked in a call center position, it is definitely an experience. The last three months of my work week has been dedicated to this type of job. I was contracted under a tem...read more

by Lyndon W

Experience in a call center environment is significantly different from some other jobs that you may have heard of. Pros:- ~ You hardly feel tired physically, since you are in a closed, office environment most of the t...read more

by Natalie Goodman

Think back to 10 years ago. Do you remember having to dial in to a call center? Probably not, but now it seems anytime you have a question about a product or service or god forbid you have a problem you have to call a 1-80...read more

by grace amparo ligaya

I stayed with "the company" for almost 2 years. It was a call center environment based in South East Asia, but our clients and customers were based in U.S. The client would be the company outsourcing to us, while customers...read more

by somy

Call centers have been the best thing that could have happened for the newly graduated , low skilled people. It is a good option to earn an extra buck while you are busy in your studies or other profession. The best part i...read more

by Yeida Anderson

I work in a call center and I can tell you for my personal experience that: The pros are: 1) depending on the company you can get many rewards or gifts on job performing etc. 2) You get a lot of different exp...read more

by John Robson

I worked in Call Centres for 5 years, at both an Advisor level and at Team Leader level. I thoroughly enjoyed my time and I also thoroughly hated my time! For me the Pros were: I got to meet and speak to a vast amount of...read more

by Clara Schallenberg

I have worked in several call centers, and while that is not my current position, I can certainly give you the pros and cons. To begin with, the pros of working in a call center are: you can start at the bottom and work ...read more

by Eric Selig

The Pros and Cons Of Working For A Call Center By Eric Selig The pros of working in a call center are: 1.) Having access to previous client information making it a little easier to make a sale. 2.) With auto dial...read more

by Yashwant Bisht

In todays Globlized econiomically environment it has created a big revolution in the BPO industries by outsourcing the jobs inthrough call centres from abroad thus encouraging the unemployed graduates to join it without mu...read more

by Robert Jones

I have found that call centers are a good way to get your foot in the door to a specific industry. Not only do they help you become consious of conusmer needs but it spawns ideas of how and how not to run a business. When...read more