What ever happened to customer service? 111 Articles

by E Howorth

In recent years, customer service has declined to almost nil. It is indicative of much more than just "bad business". It reflects an overwhelming attitude in our society and culture. We accept poor customer service as a pa...read more

by Costas Chryanthou

Customer service is wide ranging, that aims to meet the needs of the customer. The customer is critical factor in any business. The customer service starts off at the initial point of entry into a shop or the initial meeti...read more

by Kathy Lowther

How many times have you needed to be helped in a store only to find there was nobody around to help you? When you finally found a salesperson, were you discouraged to see several people waiting for them? How many times h...read more

by Stacy Jackson

The lack of great customer service nowadays is a result of the lack of great management. The emphasis in today's workplace is generally on quantity: churning out the most products, handling the most calls in the call cen...read more

by Scott Hayden

There's no easy answer to this one folks, because the causes of the declining quality of customer service are as numerous as there are employees in this industry. I often ask myself where the nice guy who used to wo...read more

by Lisa Fagan

It has become management control, lack of trust, time constraints, quick decisions, and production. Every time you call a company you will get a recordind that says "For quality and training purposes, this call may be moni...read more

by Grace Lombard

Other than having a tooth extracted, I can't think of a more painful place to spend a morning than the local DMV. Somehow, this mainstay of society has missed the marketing and customer service experience revolution occur...read more

by Peter McLaughlin

I shall begin by asking the question: what is customer service? I'm convinced that most people would answer this question by saying something like - customer service is when you buy a product or a service that's not of a ...read more

by Thomas Russell

The most inane technological advancement known to mankind is that human-like recording of a computer-generated female voice. They offer a very serene, accommodating voice because they want you to feel comfortable. Their ul...read more

by Jennifer Leigh

I remember when I was a little girl and I would go to the grocery store or the bank with my mother. It seemed like there was a friendly, smiling face behind every counter. They would say "Good morning Mrs. Leigh, how are...read more

by Celia Craske

Customer Service agents are the modern day equivalent of the assembly line operative. As factories became more automated and the need for mass unskilled labour declined it was necessary to find some way to fill the employ...read more

by Linda K. Spindley

What ever happened to customer service? Customer Service is alive and well, provided you have mastered the balancing act of lean service delivery and resource management. Background Businesses are smarter than eve...read more

by Das Govind

Gone are the days of good customer service. Today with the advent of the Internet communication in the workforce and commercial sector is definitely down from previous years when Internet shopping was not so popular. Sa...read more

by Jeff Tompkins

I'm sure we all have warm memories of the day when it was possible to call a company and an actual member of the human species would answer the phone by saying, "Thank you for calling [company name]. How may I direct your ...read more

by Annie Ireson

I've worked within customer services for over ten years. In some of my jobs there have been training, but for some reason there has never been any customer service training as such. It's always been a case of working it ou...read more

by H. Mallett

In my opinion quite a few factors have contributed to the lack of service to the paying customer. In recent years, corporations are increasingly outsourcing their customer call centers to foreign countries. This result...read more

by Sylvester Pierpoint (aka John Jeffries)

Where have all the people gone? Did you ever call a company to try to change something on their computers that was wrong and found it almost takes an act of God to get it done? After going through all the numbers on your ...read more

by Pat Gray

Customer service, by and large, has gone the way of the dodo, which is to most of us, totally unacceptable. But we average consumers don't count anymore, we don't have a vote in this - even if we vote with our check books,...read more

by Patrice S

Hmm, customer service? The concept of taking time to help your customer, making them happy they decided to patronize your establishment. Pretty straightforward. Unfortunately, it's become almost legend in some place...read more

by Harriet Winningham

None of us who have ever worked with the general public want to be the one viewed as "a person who gave bad customer service". But I have to say that there are times, where as professional as I hoped I could be, I failed i...read more