CUSTOMER SERVICE Customer service is one of the most important departments or the job function in an organization as it is the face of the company. CS as it is more popularly known is the reason behind success or failur...read more
Everyone has experienced poor customer care, either with a rude telephone call, an unfathomable email reply, or simply apathetic personal service. It may take a company days, months or even years to recoup the loss of good...read more
Customer service is arguably one of the determining factors of an organization's overall success. No one likes to do business with a company that does not provide adequate service for their products. For this reason, o...read more
Customer Service Representatives are a rare breed. They are typically "Jack of all trades" people, knowledgeable in the Internet, company product, data processing, problem solving and excellent communication skills. Beyond...read more
by Stephen H
The face that an organisation shows to the world is what determines whether customers do business with them. One the of the most high profile roles for day to day business is the customer service representative. These peop...read more
When I first moved to the small town of Belleville, Ont. from the big city of Toronto I was quite taken back by the small size of the town and the lack of job opportunities. For the first few months I became quite distress...read more
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