The effect of incompetence on customer service 12 Articles

1 of 12

by Paul Wylie

Encountering The New American Cutomer Service From The Bat Cave A recent escapade involving the customer service section of a major U.S. firm that I subscribe to can only be described as the most exasperating experience...read more

by Pat Lunsford

Why are employees in the customer service industry so incompetent today? There are several reasons I'm sure, but I think the motto "the customer is always right" is no longer encouraged or taught to employees by management...read more

by Jim Ackerman

CUSTOMER SERVICE AS A MARKETING TOOL If you've ever been the victim of bad customer service, you know how it feels and the ways you get revenge. Typically, you stop doing business with that company and you may even enco...read more

by Ronald Manalastas

In all fronts of human interaction, incompetence erodes credibility, capacity, and competitiveness, while it wrecks the rapport and trust that should evolve between two people. It does the same damage to the customer servi...read more

by Marco Angioni II

Customer service is vital to the continuing survival of a business. Customers are what keep a business in business and as such, should you continue to offend, frustrate, or otherwise annoy your customers, you can expect t...read more

by Prit Thakral

Whenever I read articles extolling good customer service, I notice an important factor is missing. It seems oblivious to the writer that the person on the other end doesn't have a well established business with a well dem...read more

by Robert Kintigh

The effect of incompetence on customer service is deadly. It will cause you to put up a closed sign on your front doors. It will have a demoralizing effect on your sales team. They will pull their hair out because as they ...read more

by Enda Larkin

Memorable customer service in many companies is a myth and the reality facing most consumers is constantly having to deal with incompetent, or worse, indifferent service personnel on a daily basis. Immediately, making such...read more

by Glenn Wilson

Customer service is an organization's ability to supply their customers' wants and needs. Bad customer service is like a stone dropped into a pond there is a bit of a splash with the initial customer, but its nothing comp...read more

by Jennifer Sanchez

Customer service can either make or break your company. It will not matter if your organization is the guru in the industry or your company is just getting started. Good customer service is a beneficial marketing tool...read more

by Scott Seldon

Now, from the get go I know this is going to be a sensitive, possibly even an explosive issue. But it's bothered me for some time so it's high time I speak on it. Being a black woman isn't easy, I know because I'm a bla...read more

by Sarah Trachtenberg

"Hello, Paper Source." "Hello. I'd like to order some ribbon. Could I please have ten yards of light blue grosgrain ribbon, half an inch wide?" "What kind?" "Grosgrain." "Grosgrain?" "Yes. It's the ribbed kind." "We ...read more