Is the help desk a way into the IT department? 11 Articles

by Edward Raymond

Computers were my obsession from the Commodore 64 in the fourth grade through the Pentium IV series a few years ago. I started my working life with only a certificate in electronics assembly and electronics communications...read more

by Matt Schmittdiel

Help desk jobs are generally the lowest on the hierarchy in any IT department. It has also been my experience that the people who are hired generally have a decent technical background. They typically do not have the techn...read more

by Christopher Kendalls

This really depends heavily on the company that you work at. Positions as a help desk specialist are typically lower paying positions available to individuals that have some interest in computing but haven't necessarily b...read more

by Royce Radcliffe

The help desk is an ideal way to get into the IT department. It is often a job that is interlocked with the IT department in many ways and thus is a fine way to show off your programming knowledge. There are a few reasons ...read more

by Rahul Khanduri

Helpdesk job as a stepping stone for IT Professionals. Are you kidding? This is pretty much like saying working in a grocery store or a supermarket as a checkout guy is stepping stone to become an accountant. Sure one c...read more

by Jan Laws

I received my Associates Degree in Business Technology specializing in Management of Information Systems late in life. I was 55 years old when I received my degree. Shortly after receiving my degree the hospital in the sma...read more

by Alan Fernald

Many people who are currently in the IT community, at one time or other, worked in the role of the help desk. At that time, most help desks were managed internally to the company, and the help desk members were able to in...read more

by H.G. Hess

Whether or not the help desk is a way into the IT department depends on what you are planning on doing with your education and career path. Some of you work at the IT help desk of your school or workplace to make some mon...read more

by Anonomous User1

That is somewhat like asking if being a waitress in a restaurant in Hollywood is a way into acting. The answer: well, yes, for some people - but not very many. In reality, a help desk job is what it is and you aren't being...read more

by Miss Dameanor

"Thank you for calling Traffic Schools 'R' Us...this is *generic name here*...how may I help you?". This is my mantra. Everyday. As much as I do not like to admit it at parties and various unwelcome conversation sta...read more

by TC

IT help desk jobs are excellent training grounds for entry level IT professional and allow people to develop the troubleshooting, technical, and people skills. When higher more senior IT positions, we are often more inter...read more