How to handle the unhappy customer 54 Articles

by Alisha Link

As both a former retail and former restaurant manager, I have dealt with my share of unhappy customers. While many of them had legitimate gripes, just as many were completely unreasonable. The most important thing I have...read more

by James Dreamer

How to Handle the Unhappy Customer Since the year 1980, a large part of my job description has been interacting with consumers, both by telephone and in person. From 1984 on, I have owned my business and therefore have...read more

by Stephanus Van Schalkwyk

Any person who has ever been in sales, has been faced with an unhappy customer and found themselves in the unenviable position of having to juggle the customer's, their employer's and their interests. This can be a very tr...read more

by C S Slockbower

The easiest way to handle an unhappy customer is to put yourself in the customer's shoes. How do YOU want to be treated when your are a dissatisfied customer? I worked for over thirty years in a service industry and it ...read more

by Louise Saunders

There is a growing trend these days for store and other business managers to refuse to accept any blame if something goes wrong in a transaction. I can only assume they are so unsure of their own abilities that should a c...read more

by Sherelle Cary Smith

Ugh...this is something every person who deals in customer service wants to avoid and that is an unhappy customer. Our defenses go up immediately and we brace ourselves for the unpleasantness. I've seen this situation easi...read more

by Jordana Hammersly

Over the course of my young life I have worked as an innkeeper, a sales associate and assistant manager for jewelry and clothing stores, a lead customer service representative for a talent showcase company, a supervisor of...read more

by Rachelle de Bretagne

How to handle an unhappy customer. Sales isn't all about rewards. It is about understanding the market, catering for it, and backing up your sales with after sales service, and here is where potential dangers lie, in th...read more

by Debra P. Blackwell

Here's where excellent customer service etiquette and how to accomplish it come full circle. This is the scenario that will determine the rise and fall of any business no matter the size; in fact, the smaller it is isn't...read more

by C. L. Easey

Working with customers can sometimes be difficult and unpleasant at times. Customers have been known to be angry and upset for one reason or another. A few things to remember when speaking with a customer is to explain t...read more

by Kristi Moore

The key to handling unhappy customers is to simply treat them the way that you would like to be treated under the same circumstances. 1. Find out why your customer is unhappy and ask what you can do to make the situati...read more

by Eric Rine

Customers NORMALLY want one thing: To not be blown off by YOU. The first thing you must do is ASSUME OWNERSHIP of the customer's problem. He/she should be assured that you will do everything you can to resolve their matt...read more

by Ann Krier

Should you be unfortunate enough to anger a customer, there is a really simple way to correct it. 1. LISTEN to everything the customer has to say. It doesn't really matter what the content of the message is. Listen to ...read more

by Jack Deal

If you sell a product or service you will get complaints. Resolution is the word used when we describe the process of successfully handling those complaints. The complaint process you set up determines how successfu...read more

by Jim Smoot

As our economy moves more toward a service economy, a satisfied customer is more important than ever. The truth is, it really doesn't take a whole lot of effort to keep most of your customers happy. On the other side of ...read more

by Robert Kintigh

How to handle the unhappy customer requires some real patience and a lot of understanding. When customers are unhappy really hard work will have to begin. The customer may not be right why they are unhappy but it is still ...read more

by Jared Garrett

Most anyone who has worked in the service industry has had to deal with an unhappy customer. And while it can be frustrating to have this person appear to be accusing you of deliberatly losing their bag or selling them som...read more

by Johnette Loefgren

"This has been the worst week of my life "the customer told me with tears in her eyes.It was my first day back at the furniture store after the death of my daughter. I wondered what terrible thing had happened to this p...read more

by Dorothy Wilde

Your customers are the life line of your business. Not only you should make new customers but you should take care to keep old ones happy too. If your customers are happy, they would readily refer your product to their fri...read more

by R Shimoda

If they call in, put them on hold and wait till they go away. If they appear in person, quickly look at your watch and say, "Time for Lunch!" then disappear or "Smoke Break!" If they email, delete the email without looki...read more