The key to great customer service: Empowering your staff 22 Articles

by Krystle Hernandez

Anyone who has worked in customer service knows exactly how difficult this industry can be. Certainly, some clients are more demanding than others, but what is arguably most difficult is learning how to resolve conflicts ...read more

by Zoey Day

EMPOWERMENT FOR SUCCESS Empowering customer service representatives requires that you assume you have hired competent, intelligent people who want to do an excellent job. It is important to recognize that they need your...read more

by David Ware

EMPOWERING YOUR STAFF LEADS TO BETTER CUSTOMER SERVICE How many times has this happened to you? You purchase an item at the local big box department store, only to get home and find out there is a problem with it. While...read more

by J.D. McKay

The Key to Great Customer Service - Empowering your Staff: When we hire an employee we have already empowered them to represent the company whether we have properly trained them in the nuances of customer service or not...read more

by Scott Orr

"Your most unhappy customers are your greatest source of learning." - Bill Gates The complexity of today's business world is often overwhelming. While many things may appear black and white, leading a company or servin...read more

by Karen Yvonne

For many of us, the term "good customer service" is an oxymoron. We have become so accustomed to poor service that we automatically expect it. It doesn't matter where you go; doctor's office, supermarket, gas station, b...read more

by Dolores Moore

Empowering Your Customer Service Staff I imagine that everybody everywhere is familiar with the words "Knowledge is power" and understands the meaning of that concept, for knowing what, how when and why will empower the...read more

by Dawn Hawkins

Giving great customer service can be a very difficult task. This is a true statement. However, it isn't impossible. Treat your customers as you would want to be treated in the same situation and you will find the key to gi...read more

by Robert Kintigh

What does it mean to you to empower your staff? For me it is about giving them the tools and resources to help them service the customer without additional layers of management. This can be extremely difficult if you do no...read more

by Bob Schmidt

The key to great customer service lies in having a system in place that permits quick resolution of a problem before it can become a "situation". People make mistakes, and businesses make mistakes with frequency. An employ...read more

by Khadija Abbas

The key to great customer service is undoubtedly empowered staff. When your staff has the authority to handle customers to the best of their abilities to ensure return customers; they work most effectively. Ever heard ...read more

by Pam Lawhorne

Happy Employees Equal Happy Customers I'm sure you've heard the saying "If mom isn't happy then NOBODY will be happy!" Well that also applies to your business. If your employees are not happy, they will not do a wonde...read more

by Roger Haller

Get yourself onto the other side of the counter and make sure all your service reps get the input too. In order to properly empower your staff, they need to know what it entails and exactly what the customer wants. - Ho...read more

by Linda K. Spindley

10 Steps to Creating Customer Service Champions When evaluating the quality of customer service your company provides, do you see room for improvement? Let your own staff become customer service Champions and watch the...read more

by Hairstylist.dude

The Customer is always right. The customer's needs always come first. Wrong. That's "old school". That worked great in the old days but things are really different now. In my company, we've been able to delegate th...read more

by Ije Israeli

The key to great customer service "through empowering the staff" The saying goes like this; a prosperous business is the one that is made up of open and viable customer service; created by a good trained company staff, ...read more

by Otis Wilson

If an individual's job places them in a position of dealing with customer care activities that support the delivery of a product or core service, they will appreciate the information provided in this article. Customer se...read more

by KIKI O'RILEY

There is only ONE key to customer service - plain and simple - it is YOU and your ability to remember a customer's name, company name and details about their contact with you. You may have hundreds of customers and think ...read more

by Kevin Eikenberry

Most of us don't tell stories to become an entertainer or to make it on television. We tell stories as a way to instruct, explain and, in the end, sell our ideas to others. As a leader we must sell ideas. As a co-worker we...read more

by John McDevitt

The key to great customer service means empowering everyone on staff, not just the customer service reps. Loyal staff, empowered with proper training in good customer relations and the authority to take necessary action se...read more