http://www.helium.com/knowledge/293809-reasons-why-a-call-center-agent-is-a-key-person-in-customer-service.xml Helium.com > Customer Management > Reasons why a call center agent is a key person in customer service en-us Copyright Helium.com Tue, 10 Nov 2009 12:35:37 GMT Tue, 10 Nov 2009 12:35:37 GMT