How to handle the angry customer 12 Articles

by Apadharna Sivakumar

Whenever a customer is angry, it obviously means that he or she is tremendously hurt by something that has hurt his or her feelings. If it is a customer, for instance, who has made a direct purchase in a shopping mall, an...read more

by Tony Jones

An angry customer is angry for a reason. It is your job to discover the root cause of the problem and help them to resolve it. Generally there are three levels of anger: Level One: Shock and confusion. Typically man...read more

by Nel Chong

Have you been angry before? What was the first thing that you would do when things go wrong, or do not work as they were supposed to be? Would you vent your frustrations by shouting and banging something away....put the bl...read more

by Heidi Marie Fleetfoot

So you have an angry customer. You want to come out of the situation having satisfied them and not made yourself or your business look like a fool in the process. More than that you want to turn around the situation and ha...read more

by David Furritus

"I pay your salary! You HAVE to help me NOW!" "I've got seven PhD's so don't even try and act dumb with me!" "It was working perfectly until an hour ago!" "I demand to speak to your supervisor!" Anyone that has ever ...read more

by Timothy Ijala

customer will usually be angry at you because of some mistake he believes you have made that has caused him some inconvienance. And normally what he just wants is a solution to the problem that he believes you have caused ...read more

by ARABINDA

While handling with angry or irate customer, one must first of all give a patient hearing. Customer is the king in the modern world. Mind it , that as the old adage is `The King is always right`, thus the present marketing...read more

by Life Experiences

A landscaper for two years, I have had my share of angry customers/clients. It's always been about collecting payment. I tried to be the nice one and buy materials, but every time customer will not pay and becomes angry. I...read more

by Rachel Doherty

Anyone who has worked in customer service knows the feeling of dread when a customer calls in screaming and cursing at you. Your stomach goes in knots and you heart rate increases. You think to yourself, "Why me?" A c...read more

by Paul Miner

Do you ever want to run and hide in the back room when you see that one dreaded customer walking towards your door? Do you pay your secretary a cash bonus on the spot for handling that old battle-ax customer on their own a...read more

by James Dreyer

She looked harmless enough as she waited patiently in line at the customer service desk, but the CSM (Customer Service Manager) had a feeling that she was going to be a hand full. He was right. When she reached the c...read more

by Nora Carver

The key to a successful business is customer service. While we all strive to be considerate, conscientious and customer friendly, there are still going to be those few people that despite our best efforts are still dissati...read more