Helium.com | Communication Issues | Diffusing anger and avoiding feeding the flames http://www.helium.com/knowledge/172515-conflict-resolution-anger.xml Helium.com > Communication Issues > Diffusing anger and avoiding feeding the flames en-us Copyright Helium.com Sun, 29 Jun 2008 04:38:02 GMT Sun, 29 Jun 2008 04:38:02 GMT When someone has becomed angered there is generally a reason. Whether or not you agree with the reason is irrelevant. The reason is real to the per... http://www.helium.com/items/1661420-dealing-with-an-angry-person---how-to-diffuse-the-situation Tue, 24 Nov 2009 09:48:02