Company study on Hilton Hotels Corporation

Hilton hotels are one of the biggest hotel chains in the world today with a brand
name that is unbeatable in the hospitality business. To enhance its services and
hospitality the Hilton Hotels have tied up with the hotel reservation network
who are the largest specialists in providing reservations to hotels worldwide.
The Hotel Reservations Network has been doing business previously with many
of the Hilton hotels but now it has been appointed exclusively to handle all
reservations for the entire entity as a whole.

Big hotel chains are now looking at outsourcing their business centers which are
used by top executives who stay in the hotel. Xerox which is reputed in running
state of the art business centers has tied up with Hilton Hawaii to operate their
business center.

The services provided by these companies are Wi Fi lounges wherein the hotel
guests can use their laptops anywhere as per their convenience. Along with this
everything that an exclusive office would have from fax to courier will
be accessible to the guests in house. This is a five year contract with Xerox
subject to renewal after the said term.

As far subcontracting labor is concerned it is outsourced to the agency Local 5,
this hires immigrants on their pay roll. This makes it easier for
the hotel management who flex their working rules to accommodate these
contract workers. Outsourcing cleaning to companies who handle the labor
problems proves to be viable in many ways as it not only increases productivity
but also ensures value and quality services. On the other hand union problems
are drastically reduced which usually hampers day to day work and instead
provides a comfortable work atmosphere to the management as well as the
workers.

This agency handles all labor issues including salaries of its workers working in
various outlets. It renders fruitful and extensive service by even having random
drug testing to make sure the workers are highly efficient and intelligent in all
respects. This is required to give the hotel a clean chit in the market to attract
clientele who are cautious nowadays preferring luxury with security and
assurance of comfort.

Payroll management is the most sought after outsourcing in today's industries. It
is a great challenge to companies and the cost factor for the same is exorbitant
when compared to outsourcing the same to big corporates who are

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