When you deal with a major corporation, you expect a certain amount of honesty and respect. Misunderstandings may occur, but again, you would expect the corporation to handle things in a manner that would please the customer, assure they keep the customer, and hopefully gain more customers by word of mouth. I have not experienced this with Sprint PCS.

Understand that I have been a loyal customer with Sprint for nine years. Despite that, Sprint feels that they need to continue losing profits by alienating their loyal customers. I do not know if I will continue to call myself loyal. I have two events to relate to you, one is over a year ago (I really do not know why I stuck with them then) and the other is from yesterday.

In March of 2007 I bought a phone from Sprint over the phone. I was told that if I signed up for a two year contract, I would get $150 off the cost of the phone. I was also told that I could expect the phone in a week. Two weeks later, I still had no phone. I called Sprint and after being transferred several times, I was told that the phone is still sitting in the warehouse and that they would have their supervisor get it in the mail first thing in the morning. I was told I would have it in two days.

Three days later, I still had no phone, so I called again. The phone was still sitting in the warehouse, so I was put on hold while the person went and had the order put in immodestly for the phone to go out in the morning. I was supposed to have my phone in two days.

Four days later (they were closed on the weekend), I called again, because my phone still had not come. I was told that there had been some confusion, and they thought I already had the phone. I was assured that I would have my phone by the end of the week. This time they were correct, and I finally got my phone.

All this time I had been waiting for my phone, I was still paying for service. So, I had a month of Sprint, but never had the phone to use. So, I gave them a call to see if they could credit me for being charged when they had not even gotten me the phone to use my service. The person I spoke to would not help at all. I tried to be reasonable, but this person would not budge. She wanted to charge me for service I did not use, even though it was Sprint's fault. When I asked to speak to her supervisor, she would not let me until I asked for her employee number, then she said she would put me on hold and quickly gave me a call back number in case we got disconnected.

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