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Customer service can increase profits 2 Articles
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by Robin Landry
Customer Service Can Increase Profits What has happened to customer service? My seventeen year old son looks at me with disbelief when I tell him stories about the "olden days" of my childhood (aka the late 1960's) wh...read more
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What is the service profit chain? Why is it important to your company? Is it something you should know about? Truly, it's just a matter of common sense, but often common sense seems to be what is missing in business. ...read more
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