Computer technical support horror stories 11 Articles

by Alan Fernald

Providing computer support in a third-world country such as Bolivia is challenging. Providing computer support in a location more than 100 kilometers from the nearest town can only be described as impossible. Yet that wa...read more

by Rex Trulove

Nobody likes to call support for a problem. There are a couple main reasons for this and several minor ones. First, we would much prefer to fix it ourselves than to ask for help. Second, you never know the quality you will...read more

by JoAnne Windsinger

Seven hours of sweat and tears, maybe a little blood, accompanied my first call to tech support. I needed to hook up to the Internet with a new computer that promised it was Internet ready. It was not and I was totally c...read more

by Jay Zapanta

I worked for the biggest computer company in the world for five years. I've started as a frontline agent then I gradually moved up to management position. Being a phone technician, solving other people's problem is not a s...read more

by Rachel Mcewen

I don't trust machines. My computer does things by itself all the time. It runs processes in the background, downloads updates, and records my internet actions all without my permission, and yet when something goes horribl...read more

by David Dubrava

Nobody wants to be caught looking at explicit materials on the computer, especially at work. Yet, most technicians have a story resembling some sort of awkward moment shared between them and a customer or client. But sha...read more

by Fredric Arlendi

If there is one thing I have learned over the years, it is that when it comes to computer hardware support you really have to know what you legally can demand. My worst experience was back in the late 90's/early 2000 when ...read more

by Occam's Razor

Tech support horror stories have two sides, the customer's and the technician's. Mine are from the perspective of the technician. Technical support involves not just fixing a problem but attempting to do so usually ove...read more

by Dennis Stein

Hands up everyone who solves computer problems on who your worst headaches come from? YOUR PARENTS! Yes, it's true, the people who have loved and nurtured you, now bring their junky PC's loaded with problems to you... ...read more

by Douglas Black

It was a dreary day in computer land and I had just finished moving into my new home. Most of the furniture was finally in place, and piles of taped up boxes were scattered about the room. I took no time to setup my comput...read more

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by Steven Moynier

Gather round my fellows, and listen to a tale of dim satisfaction. The tale of an Everquester and his search for customer service. From ninety-nine on past twenty o one my computer kept up just fine. But then, on that fate...read more