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When it comes to restaurant service, many people have many different opinions and ideas for how things should be done. Yet there are some basic things that should never be overlooked.

Waiting Staff:

When hiring waiting staff, managers should look for one thing...good attitude. Alright, two things...good attitude and good balance, but I digress. If you are interviewing someone for a position make sure they have good customer relation skills. I always include on all of my applications that I have good customer relation skills and it often gets me hired. I have had a lot of jobs in food service and customer relations are the most important part. Customer relations is important in any job where you are selling something to someone, but this isn't like unlocking a door for someone to try on a shirt. You are in charge of these people's food, something that goes into their bodies. Things that go in the body can damage it, poison it, or make it sick if not properly cared for. People do not trust waiting staff with nasty attitudes. They worry their food will get spit in, or other horrendous things that are just as gross and unsanitary. A customer should never have to deal with getting a dirty look for asking for things like: more silverware, a clean glass/plate/utensils, a new order because the one that came is wrong or cold, a re-fill for a beverage. I have gotten dirty looks for all of the above. I myself am guilty of having been a jerk behind the counter when it came to food service, and the customers didn't like it. They downright hated it and it made me feel bad. So I tried my best not to let my crankiness show through if I ever was in a mood. For me, being mostly cheerful all the time, I had customers that understood and would often ask me if I was having a bad day. As long as you are polite to people, they won't care if you are in a 'mood'. They start to care when you take your mood out on them, especially with no provocation. I know there are jerk customers in the world...but a jerk waiter is something that has no excuse. You chose the job, so like it or leave it. A good memory is also a plus for any waiting position.

Cleanliness:

The overall cleanliness of the facility is part of the service you provide in a restaurant. The atmosphere is very important. People who go out to eat obviously don't want to eat at home, for whatever reason they chose to do so, they chose to go out and eat. They have made a choice to spend more money than necessary to eat an enjoyable

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