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average server age range for larger brands runs from the late teens to late 20s, while their guest age demographics start in the 20s and, depending on the brand, run all the way into retirement age. There certainly is a double standard in the restaurant industry's diversity movement.

In one of NRN's recent special editions, a story on age diversity focused on how senior citizens are affecting the restaurant industry's labor market. The same impact now can be felt from those over the age of 30. Older restaurant workers have higher retention rates, are more dependable and responsible, and are more enthusiastic than their younger cohorts. Mature restaurant employees also can bring personal and career experiences into the workplace, casting them as mentors for younger workers.

Baby boomers will have an incredible impact on the age diversity issue. The Equal Employment Opportunity Commission now fields more discrimination complaints concerning age than any other demographic category. The number of complaints will explode as boomers refuse to ride out quietly into the sunset of their lives and instead insist on continuing to work productively in the labor market.

Restaurant chains must face the reality that age discrimination lawsuits will proliferate over the next 20 years. Age diversity not only will negate the fomenting lawsuit trend, but also will be good for business when your employee age demographics closely reflect your guest base.

Learn more about this author, Keith Bailey.
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