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I worked in Call Centres for 5 years, at both an Advisor level and at Team Leader level. I thoroughly enjoyed my time and I also thoroughly hated my time! For me the Pros were: I got to meet and speak to a vast amount of people from all different walks of life; not only over the telephone but the people around me, the people I worked with. I had a very fulfilling work and social life and cannot remember a time when I was alone/nobody to talk to. The places that I worked also had massive earning potential through good wage structures and excellent bonus schemes. The opportunites to move up the promotion ladder were also great, constructive feedback played a huge part in the job roles which was very helpful when assessing your next career move.
Things I consider as a con: The job can become very tedious and depending what type of role you fulfill, you can end up just answering complaint after complaint which will eventually grind you down, no matter how diplomatic you are. As stated in another review, getting out of the call centre industry can be hard as I found, possible future employers can sometimes look at your CV and think that call centre work is all that you are capable of and tend to not look favourably on this type of experience. As I left the industry I also became aware of a large number of call centres outsourcing to cheaper overseas countries, which made a lot of staff redundant. This would worry me a lot if I still worked within the Industry

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