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believe the problems may be on equipment. Are you minding us run a check?"

Me: " Ummm, ok, but I already did that."

Service: "Please do blankety blank blank blank."

Me: "Ok all done. It's not on my end"

Service: "Ok to you sir. I am not seeing problem from here. I will send in a ticket, and someone will call you tomorrow."

Me: " Uh, is there another number that I can call?"

Service: "Please sir, you will wait for the morning call ok?"

Me: " Well, alright, but I really need this fixed."

Needless to say, the next day went by with no call, nor the next day after that. After talking to three more 'tech' workers from somewhere overseas who had no idea of how to fix my problem other than to send a service ticket in, I was ready to throw my phone across the room.
I decided to try a different tactic the next day. I called the auto voice and told it that I was a brand new customer seeking service from the company. Within 20 seconds, a pleasant American woman cheerfully offered to assist me. Ah ha! So that's the secret!

Telling her my problem, and demanding that she not switch me to India again, I asked if I could speak to a tech support person from my local office. She told me that she would switch me to their U.S. tech support division. Their U.S. tech support division?! Are you kidding me? Whatever. Just anyone who speaks English will be fine.

Getting switched to the U.S. techies, he had me run through all of the tests once again. Grrr,
dang it, ok ok whatever you say I'm thinking, as I do everything once more. Nope, still not on my end I tell him, and after waiting on hold for about ten minutes, he confirms that yes indeed it's on their end after all. Well, saints be praised! Someone who knows what to do I thought. But that went right out the window as he told me that he would have to put in an 'escalation' ticket. No. No. Wait. Don't do that I tell him, just give me someone who knows what to do. Don't worry, this will be fixed by the morning he reassures me.

The next day I call back and get the same pleasant woman on the phone. Sorry to say, I was not pleasant. By now, I am angry, upset, ready to cancel my service, climbing the wall in frustration, and told her that under no circumstances was she to route my call to India.
She connected me to a supervisor who had me relate the entire scenario again. She said she was going to connect me to the 'escalation' team herself, and after waiting on hold at the place she switched me to for almost an hour, I got through to a helpful fellow

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