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One pattern of complaint in customer reviews is that Progressive is a great insurance as long as you do not have an accident. Several customer reviews cited problems in getting claims paid and no action of Progressive pursuing the insurance of the person who caused the accident. Customers reported paying out of pocket and waiting for Progressive to pay.

One horror story captured my attention involving a customer whose truck was hit by a motorcycle doing 85mph in a 35mph zone. The customer stated in his review, that instead of paying for the damages of the truck that was hit, the insurance company paid the damages to the motorcycle driver's family informing the customer (by phone) that he had killed the driver/rider.

Although the horror story was probably one in 12 million, its difficult to understand why a claim would be handled in an insensitive manner such as the customer described.

In the reviews cited, Geico had a 2.3 rating out of a possible 5, with 123 reviews documented on the website Carreviews.com. On the same website, Progressive received a 1.75 rating with 117 reviews online.

Both auto insurance companies received many negative reviews. Before purchasing insurance from either of these insurance companies, you would be well advised to do your own research of their services and obtain competitive quotes from other insurance providers. You can then reach your own conclusion about purchasing auto insurance from these providers.

Learn more about this author, Mona Gallagher.
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