The Business side of the ISP

I'm 18 and I have been working as a technician ("IT guy") for a small corporation in Denton, TX for about a year and a half now (I got certified and graduated high school two years earley - class cramming).

One thing I realized about the helpfulness of your typical phone "support" representatives. If you are calling as an employee of a specific business (especially ones with a billing name having "INC" at the end with GIANT ALL CAPS LETTERS) they tend to pay more attention to you.

I was calling a company called "EZWEB", an internet providor, web host, and e-mail client that provides only to businesses regarding an account password problem - the rep was most helpful...

But when you call a regular old ISP for your own personal computer - they tend to ignore you, and then finally say "Sorry can't help you..." - why - BECAUSE YOU ARE NOT A PRIORITY...

So, register as a business... you get better service...

Or dont call tech support at all... go to your geeky neighbor and they are usually more than happy to help... I know I am... It makes a wuss like me feel worth it...

Learn more about this author, Yousif Rashid.
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