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therefore; she is in charge (Wilmot & Hocker, 1992).

The process for this conflict resolution should be open and without hostility. Both individuals need to look at what they really need to achieve resolution and perhaps broaden their perception of what success actually is. This situation is not that different from a corporate negotiation and both sides need to be prepared to give up something in order to attain the overall goal of a good relationship . Michelle needs to realize that her mother really does not mean to criticize; she is, in her mind, simply helping. In contrast, mother should also understand that although she has opinions that might be useful, these ideas are not always warranted or necessary. Both women should learn to identify their own behavior tactics which trigger aggression or negativity in the other. Mother and daughter can have a positive relationship, but neither should expect change in the other. To do so will only increase the rift that is now apparent, as it is almost impossible to change another individual. Success can only occur when one change's their individual perception of the conflict itself (Wilmot & Hocker, 1992).

The case study conflict is not all that different from the strife which occurs in many family relationships. However, these disagreements and arguments can be resolved in a positive manner. Individuals who find themselves in these types of conflict, and seek resolution, must be willing to take the time to properly analyze the reoccurring patterns that appear. Through this type of assessment, parties can come to an understanding about where the problems lie and what is truly important for the outcome of a positive relationship and conflict resolution.

Resource: Rowboat in a Hurricane: Metaphors of Interpersonal Conflict Management.Authors:Wimot & HockerSource Communication Reports; Summer92, Vol. 5 Issue 2, p57-66, 10p, 1 chart

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