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reasoning behind our absence the receptionist proceeded to drench us in a deluge of customer service. Within minutes we had a doctor at our door with an entourage of hotel staff bearing tidings of a free spa treatment for Liza to ease the pains and strains of the fit. The purity of intention and the charm of execution were intensely touching. You can teach customer service, but you can't teach someone to care and what was profoundly clear is that Liza was being cared for.

The next day we decided to locate the safari tour company that had earned such rapturous approval on a holiday review website. We found the little orange hut just a few yards from the entrance of the resort as expected. And as I walked into the little office I recognised the owner from the photo that had been posted online. As I sat down I pondered on how remarkable the human race is when it wants to be. We were in this tiny cabin thousands of miles from home because some kindly sole had posted a note online to advise the world that the man standing before me would provide a first class safari service. It made me proud to be part of the human race.

Julius and his sister Jamelia run their safari business, JT Tours, by working 7 days a week and 18 hour days. If I was working like that I would struggle to summon up the motivation to shake a customer's hand, let alone offer an uplifting smile and make them feel like they were part of the family. Julius discussed the various safari options in depth and detailed how much importance he put on the satisfaction of his clients. He would only book 4 people on a tour, despite the fact his truck would hold more than twice that number. "If you see a lion out of the right window, how will the people sitting on the left see it if the truck is full", he exclaimed. True words that obviously mean nothing to the fat cats of the UK rail network. This impoverished guy who worked harder than a three breasted prostitute was losing money by not filling his truck with customers, simply because he felt it would undermine his service. I wanted to kiss the little guy. Later, when Julius offered to pay for the taxi to take us to the bank, I was ready to divorce Liza and take a serious look at my sexuality because Julius had shown levels of devotion and dedication that few have ever offered or experienced.

Needless to say we booked the safari and a couple of days later we were rupturing our spinal vertebrae bouncing along an arid dirt track in Amboselli National Park. Our

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