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11 Attributes of Leadership Restaurant Managers Should Exercise

As a restaurant manager, part of your value to a company comes from your ability to "manage" certain metrics leading to service excellence and store profitability. Metrics such as Food Cost, Labor, and Ticket Times are things for which you are compensated for managing, monitoring and improving. While some restaurant managers think they are also to manage the people in their charge, the exceedingly successful managers realize they are to "manage" things and "lead" their people. The following are important factors of leadership every manager desiring to succeed and excel should master:

1. UNWAVERING COURAGE - This attribute is based upon your knowledge of your abilities, and of your function within the restaurant. No staff member wishes to be dominated by a manager who lacks self-confidence and courage. No intelligent employee will be dominated by such a leader very long.

2. SELF-CONTROL - The manager who cannot control himself/herself, particularly under pressure, can never control others. Self-control sets a mighty example for your crew, which the more intelligent will emulate, resulting in "grace under pressure".

3. CONSISTENT JUSTICE - Without a sense of fairness and justice, no manager can command and retain the respect of his staff. Your restaurant's policy handbook should be your first point of reference for maintaining a consistent consequence for specified infractions. Remember, consistency is the key. An effective leader cannot play favorites.

4. DECISION MAKING - The manager who wavers in decision-making shows that he is not sure of himself. He cannot lead others successfully.

5. EFFECTIVE PLANNING - The successful leader must plan his work, and work his plan. A manager who moves by guesswork, without practical, definite plans, is comparable to a ship without a rudder. Sooner or later he will land on the rocks. Every restaurant should have Systems in Place which aid in this regard.

6. DOING MORE THAN EXPECTED - One of the burdens a leader must bear is the necessity of willingness to do more than he requires of his followers. Not only must you be able to manage the training of your staff, you must also be able to perform all functions in your restaurant yourself, at least adequately, in order to help where needed.

7. PLEASANT PERSONALITY - No rude, overbearing, careless manager can become a successful leader. Leadership calls for respect, of others and of self. Followers will not respect a leader

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