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If I were to tell my experience, it probably would be called, "The Nightmare on Babson St." I think a lot of us have DSL now. Isn't it awesome to not have to wait all day for a 10 megabyte file to finish downloading? Dial-up was something when it first came out. And after hearing about DSL, it first seemed like a dream to have. It was probably nine years ago when we first got hold of DSL. I never thought that I would have any problems with it after that. Hey! The service is great - I get files downloaded at almost lightning speeds, when compared to dial-up. Boy! It sure makes a big difference. Now, comes the scary part! I know it was sometime during the Spring of 2007 on a beautiful spring day, if I recall correctly. I was going about my usual routine of accessing the internet on our home networking system, when the unthinkable happened - there was no internet available. Oh! No big deal - I'll just simply reset the modem and everything will be all right. Well, not this time! I'm not going to go into who the internet provider is, but they weren't much help to me overall, when they kept telling me to log onto a different computer and go through their procedures to get connected again. They even told me that I had a bad network card - yeah right! After about a week of being grounded from the net, I realized it was more than just a connection that needed to be bounced. I ended up having to buy another modem, before realizing I had to threaten my internet provider to troubleshoot the problem which had occurred on their end. Otherwise, they'd be losing a good customer to another provider. And I meant that. That's right, I knew the problem had originated on their end - being, no DSL output. It's not always the end-user in which the problem originates. To make a long story short, their tech support finally realized their oversight and finally did what I, the customer, had told them. I might still have that ticket support number. Yippee! I got my DSL back! Sort of makes me wonder if they could use me on their tech support team! I had enough experience in working with my own computer to know whether or not an internet problem is hardware related or otherwise. Hey, internet users, listen up! If you're in doubt about your high speed connection when it goes down for the count, it might be best to either make sure your tech support knows what they're talking about, or to use your "sixth internet sense."

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